proudly serves the area. We are family owned and operated. We are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect. Let be your first choice for flowers.
Our shop is open from XX:00 a.m. to XX:00 p.m., Monday through Friday and from XX:00 a.m. to XX:00 p.m. on Saturday. We are closed on Sundays. To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day. Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
If you have any questions or need more information, please contact us by e-mail at email@example.com or call us directly at XXX-XXX-XXXX. We're always here to serve you and make your flower-sending experience a pleasure.
Areas Served by
Our shop serves the following areas
Specialty Services Provided by
We specialize in the following services: Large inventory of fresh flowers for any occasion Weddings / Wedding Flowers Sympathy and Funeral flowers Birthday Flowers, Get Well Flowers, Anniversary Flowers Plants European/dish gardens Modern and traditional flower arrangements High-style floral arrangements Silk flower arrangements Dried floral arrangements Extensive gift line Gourmet fruit baskets Gift baskets Greeting cards
Same Day Delivery Orders Monday - Friday: Orders must be received before 12:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Orders Saturday: Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Orders Sunday and Public Holidays: We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day. International Orders: For all international orders please call us directly. Same Day Delivery Exclusions: There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Delivery Times: While Petals offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Petals uses a network of local florists around Australia to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, Petals strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event. We do not guarantee delivery to the following timed events: Funerals Wedding Receptions Parties Functions Delivery Areas: A local delivery fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses. At Petals we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Petals cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified. Petals cannot guarantee delivery to the territorial islands of New Zealand. We do not guarantee delivery to the following places: Hospitals (especially Intensive Care Units) Army, Airforce and Naval Bases Ships Jails Secure Buildings Hotels Mines We apologise for any inconvience but delivery to these areas and facilities is very difficult. More Information: For more information please visit our Frequently Asked Questions
We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines "Our Florist Member Policy for Order Substitutions" as a guideline for florist members of Petals Network.
When a florist member receives a flower order, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Floral Selection Guide. Stem count is not guaranteed and will vary depending on regional availability.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
Except where the selling florist has indicated that there be no substitution, florist members will always give priority in decreasing order of importance to:
(1) delivery time of the order, followed by
(2) colour preferences, followed by
(3) the overall style of the arrangement, followed by
(4) specific flower varieties
Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.
In arrangements of a single flower variety (e.g. rose bouquet), the flower variety will take precedence over colour.
We encourage our customers to indicate a second choice in their order description to allow for any difficulty in supplying the order to exact specification.
Orders must always be done to the full retail value of the order.
Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
How We Are Responding to COVID-19
The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.
For the time being, we have instructed our floral partners to utilize contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.
Temporary Substitution Policy
Due to flower supply challenges across the country we have recently had to reduce our regular range. We know that currently our florists are having difficulty sourcing roses, natives and tropical blooms but flower supply does vary from state to state. As a result it may be necessary for your florist to substitute some or all of your flowers using a mix of their freshest in-store blooms. This may happen even when you’ve selected a specific design from our website. All our floral partners will do their best to create something as close as possible to the design you ordered but at times this might not be possible and even colour palette may vary.
About Petals Florist Network
Petals Network is one of the United Kingdom’s premier flower delivery services proudly connecting customers with the best local florists for more than 20 years. All of Petals’ flower arrangements are artistically arranged and hand-delivered using only the freshest flowers available through our member florist network.
Petals has over a network of 1600 florists throughout Britain, Australia and New Zealand. In April 2011, Petals was acquired by an affiliate of Teleflora USA, making Petals part of the world’s leading flower delivery service, connecting customers florists worldwide for over 75 years. Petals and Teleflora USA have over 18,000 member florists throughout North America, Australia and New Zealand, with an additional 20,000 affiliated florists worldwide.
This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Petals, you can be confident that you’re sending the best.
Petals Network's mission is "to provide the best buying experience for all customers and send participating florists as many profitable, trouble free orders as possible in a fair manner", and this statement is central to every aspect of trading with Petals Network. Petals Network works with many different organisations to provide flower delivery services. Our valued partnerships are designed to offer our partners great opportunties to work with our member florists. Petals works with a number of New Zealand's largest corporate organisations, charities, membership groups and businesses.
As a service organisation rather than a florist, Petals Florist Network makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Petals florist quickly and professionally to your complete satisfaction.
Our network of professional and quality assured florists have been delivering fresh flowers throughout the United Kingdom and the world. We support local florists all over the country and handle the sending and receiving of international and domestic floral and gift orders to and from the United Kingdom.
We're happy to offer membership to dedicated and exceptionally skilled florists to execute and deliver flowers for our network. If you'd like more information about joining our network visit our Petals Membership website.