How We Are Responding to COVID-19
The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.
For the time being, we have instructed our floral partners to utilize contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.
Temporary Substitution Policy
Due to flower supply challenges across the country we have recently had to reduce our regular range. We know that currently our florists are having difficulty sourcing roses, natives and tropical blooms but flower supply does vary from state to state. As a result it may be necessary for your florist to substitute some or all of your flowers using a mix of their freshest in-store blooms. This may happen even when you’ve selected a specific design from our website. All our floral partners will do their best to create something as close as possible to the design you ordered but at times this might not be possible and even colour palette may vary.
About Petals Florist Network
Petals Network is one of the United Kingdom’s premier flower delivery services proudly connecting customers with the best local florists for more than 20 years. All of Petals’ flower arrangements are artistically arranged and hand-delivered using only the freshest flowers available through our member florist network.
Petals has over a network of 1600 florists throughout Britain, Australia and New Zealand. In April 2011, Petals was acquired by an affiliate of Teleflora USA, making Petals part of the world’s leading flower delivery service, connecting customers florists worldwide for over 75 years. Petals and Teleflora USA have over 18,000 member florists throughout North America, Australia and New Zealand, with an additional 20,000 affiliated florists worldwide.
This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Petals, you can be confident that you’re sending the best.
Petals Network's mission is "to provide the best buying experience for all customers and send participating florists as many profitable, trouble free orders as possible in a fair manner", and this statement is central to every aspect of trading with Petals Network. Petals Network works with many different organisations to provide flower delivery services. Our valued partnerships are designed to offer our partners great opportunties to work with our member florists. Petals works with a number of New Zealand's largest corporate organisations, charities, membership groups and businesses.
As a service organisation rather than a florist, Petals Florist Network makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Petals florist quickly and professionally to your complete satisfaction.
We're happy to offer membership to dedicated and exceptionally skilled florists to execute and deliver flowers for our network. If you'd like more information about joining our network visit our Petals Membership website.